ARDANT RETURN POLICY
We want you to feel confident in your purchase. To ensure fairness for all customers and maintain the highest hygiene and quality standards, please review our returns policy carefully before initiating a return.
WHAT IS YOUR GENERAL RETURN POLICY?
We accept returns on eligible items in new, unworn condition, stored properly, and with original packaging intact (including the jewelry card and pouch).
You have 30 days from the date you received your order to initiate a return through our online returns portal.
Please note:
- Earrings and piercing jewelry that have been worn are not eligible for return due to hygiene reasons.
- Final Sale items are not eligible for return or exchange.
- Original shipping fees, duties, and taxes are non-refundable.
If your order included a gift with purchase, that gift must also be returned if your refund brings the order below the qualifying threshold. If the gift is not returned, its retail value may be deducted from your refund.
HOW DO I START A RETURN?
All returns must be initiated through our online returns portal.
To complete a return:
- Start your return via our returns portal
- Enter your order details and select the item(s) you’d like to return
- Follow the instructions provided for return shipping
- Shipping Label Instructions:
For USA, Canada & Australia Customers: A return shipping label will be emailed to you shortly after you submit your return request.
For International Customers: Please contact us at hello@theardant.com to confirm the return shipping address and the items you are returning.
Returns sent without prior authorization through the portal may not be accepted or processed.
FOR USA, CANADA & AUSTRALIA
If you selected Checkout+ (Free Returns & Package Protection) at checkout:
- Free return shipping on eligible returns
- No restocking fee
- Package protection in case your order is lost or damaged in transit
- Refunds are issued to your original payment method, subject to our standard return policy
If you did not select Checkout+:
- A 10% restocking fee will be deducted from your refund
- Return shipping costs may also apply
- Refunds are issued to your original payment method after inspection
All returns must be initiated within 30 days of delivery, and items must be returned in new, unworn condition, stored properly, and with original packaging intact (including the jewelry card and pouch).
FOR INTERNATIONAL CUSTOMERS
International customers have 30 days from the date of delivery to request a return.
All international returns must be shipped DDP (Delivered Duties Paid). This means customers are fully responsible for:
- Return shipping costs
- All customs duties, taxes, and import fees
- A 10% restocking fee will be deducted from all international refunds.
Returns sent with unpaid duties, taxes, or incorrect documentation will be refused and may be returned to sender.
Please note:
- Original shipping fees, duties, and taxes are non-refundable
- ARDANT is not responsible for customs delays or clearance issues
- Returns with unpaid charges or refused delivery cannot be processed
- ARDANT is not responsible for lost or delayed international return shipments
To receive the correct return shipping address, please contact our customer care team before sending your return.
WHAT IS CHECKOUT+ (FREE RETURNS & PACKAGE PROTECTION)?
Checkout+ is an optional add-on displayed at checkout for eligible customers in USA, Canada and Australia, designed to give you extra peace of mind with your order.
When you select Checkout+, you receive:
- Free return shipping on eligible returns
- No restocking fee on returned items
- Package protection in case your order is lost or damaged in transit
Checkout+ applies to returns for refund only, subject to our standard return policy.
Checkout+ is non-refundable and cannot be removed once an order has shipped. All returns using Checkout+ must still meet our return eligibility requirements, including return window, condition, and packaging guidelines.
HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?
Once your return is received, items are inspected before approval.
Refunds are typically processed within 7–28 business days and issued to your original payment method.
Please note:
- Processing times may be longer during peak periods
- Your bank may require additional time to post the refund
LOST PACKAGES, SHIPPING ISSUES & LIABILITY
If you selected Checkout+ at checkout, your order is protected against loss or damage while in transit. In the event of a confirmed lost or damaged shipment, we will issue a replacement at no additional cost.
If Checkout+ was not selected:
- ARDANT is not responsible for lost or stolen packages once an order has been marked as delivered
- Refunds or replacements cannot be issued for lost shipments
For international orders, ARDANT is not liable for carrier delays, customs processing issues, or lost shipments.
FINAL SALE & PROMOTIONAL ITEMS
Items marked Final Sale are not eligible for return, refund, or exchange.
Orders placed during promotional periods (including sitewide sales and limited-time promotions) may be subject to final sale terms, which will be clearly stated at checkout.
WARRANTY
ARDANT jewelry is designed for everyday wear.
If you experience a manufacturing defect, please contact our customer care team with your order details.
Damage caused by normal wear and tear, misuse, improper storage, or loss is not covered.
