When will my order ship?

Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 2 business days, then our shipping courier takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.

Will I be charged duties and taxes?
There may be duties, taxes or handling fees incurred on your shipment that you will be responsible for. Please note that Ardant does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office.

We are not able to reimburse you for duties and taxes paid upon delivery. If required by local authorities, the postal company may reach out to you for more information (e.g. tax ID) for customs clearance.

Do you ship to PO boxes as well as APO/FPO addresses?
Unfortunately we do not ship to PO boxes or APO/FPO addresses at the moment.

Is signature required upon delivery?
As we work with multiple postal providers around the world, signature requirements would depend on your local postal provider.

I'm having problems with the tracking.
It may take 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via hello@theardant.com.

Can you tell me about fulfillment safety during the pandemic?
The safety of our team and customers is our top priority. We’re monitoring the situation very closely and working with our external fulfillment partners who are committed to taking all necessary safety precautions.

I typed in the wrong shipping address and need to change it.
Please reach out to hello@theardant.com within an hour of placing your order and we will try our best to accommodate the change before the order is processed. Our team works hard to get your order dispatched as quickly as possible, so we are unable to guarantee the change.

RETURNS

How do I place a return or exchange?
We’re sorry you didn’t love your Ardant pieces. We currently only offer returns, please reach out to hello@theardant.com with your order number and the products you'd like to return, and we’ll take care of the rest.

What’s your return policy?
We accept returns for unworn items in new condition with all original packaging, including tags, jewelry cards, jewelry bags, and gift boxes. Returns must be initiated within 14 days from the date you receive your jewelry.

To ensure a smooth return process, please note the following:
• Items must show no signs of wear or damage and must be returned in their original packaging.
• For orders that included gifts with purchase, these must also be returned if your return lowers your order value below the qualifying threshold.

Due to hygiene reasons, we cannot accept returns on earrings or piercing jewelry that have been tried on or worn.

All shipping costs will be borne by the customer, please reach out to hello@theardant.com for more information.

Help! I can’t find my return slip.
Don’t worry—Ardant packages don’t include return slips. Just reach out to hello@theardant.com and we’ll help you place your return.

How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?
We’re so sorry about that! Please contact us hello@theardant.com and we’ll be sure to get you the Ardant pieces you ordered.